Privacy Policy

How we collect, use, and protect your personal information.

1. Introduction

This Privacy Policy explains how KoinBAE, a product of Beamer Trades and Technologies (OPC) Private Limited ("KoinBAE," "we," "us," or "our") collects, uses, stores, processes, and protects your personal information when you use our website exchange.koinbae.com, our mobile applications, or any related services (together, the "Platforms"). It is a computer-generated electronic record under Indian law and does not require any physical signatures.

This Policy is part of the KoinBAE Terms of Use and works together with all other rules, FAQs, programme terms, and instructions published on our Platforms. By registering an account or otherwise accessing our services, you agree that you have read and understood this Policy and you give us your free, specific, informed, and voluntary consent to handle your personal data as described here. If you do not agree, you must stop using the Platforms immediately.

2. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. This may include:

  • Fulfilling our obligations under the contract we have with you,
  • Complying with legal or regulatory requirements,
  • Pursuing our legitimate business interests (for example, improving services, fraud prevention, customer support), and
  • Acting with your clear and explicit consent, especially in cases like marketing communication.

We will always handle your data lawfully, fairly, and transparently, and we will only use it for the purposes explained to you.

3. What Personal Data Means

Personal Data is any information that identifies you as an individual—such as your name, date of birth, address, contact details, or government-issued ID numbers. It also includes indirect identifiers like your IP address, device ID, or geolocation.

Sensitive Personal Data refers to more private details—like your financial account numbers, credit/debit card details, passwords, biometric data, medical records, or sexual orientation. Under Indian data protection rules, such sensitive data requires extra protection, and we only use it with strong safeguards.

4. What Information We Collect

When you use KoinBAE, we may collect three broad categories of information:

a) Information you provide directly

When you create an account or use our services, we ask for personal details such as your name, date of birth, nationality, contact details, identity proofs (PAN, Aadhaar, passport, etc.), bank account details, photographs, and sometimes employment or business details. You also provide us financial and trading data—like transaction history, wallet addresses, or tax identification details—when using our services.

b) Information we collect automatically

When you use our app or website, we automatically collect technical data like your IP address, device identifiers (IMEI, MAC, OS version), browser information, network details, and geolocation (if enabled). We also track how you interact with our site—pages visited, clicks, errors, time spent—to improve performance and prevent fraud. Our systems may also require access to phone features like SMS (to auto-read UTR numbers for deposits), camera, microphone, or contacts, but only with your permission.

c) Information we receive from third parties

We may verify details about you with KYC partners, payment processors, credit bureaus, or sanction-screening databases. We may also receive information from joint marketing partners, analytics providers, or social media platforms when you interact with our content there.

5. How We Use Your Information

We use your data only for legitimate purposes connected to our services, such as:

  • Creating and verifying your account,
  • Performing KYC and due diligence checks,
  • Enabling deposits, withdrawals, and trading of digital assets,
  • Communicating with you about transactions, support queries, promotions, or policy updates,
  • Detecting fraud, money laundering, or suspicious activities,
  • Complying with regulatory and tax obligations,
  • Improving the security and performance of our Platform,
  • Conducting surveys, research, and analytics to improve user experience,
  • Personalizing your in-app experience and marketing (where consent is given).

We may also use aggregated or anonymized data (that no longer identifies you personally) for research, compliance, and business insights.

6. Sharing and Disclosure of Data

KoinBAE does not sell your personal data. However, we may share it with trusted third parties under strict conditions:

  • Group companies and affiliates who help us deliver services,
  • Third-party service providers such as payment processors, custodians, verification agencies, cloud hosting partners, or analytics providers,
  • Regulators, law enforcement agencies, or courts when required by Applicable Law,
  • Business partners for co-branded services (with your consent),
  • In case of business transfer, such as a merger, acquisition, or sale of assets, in which case you will be notified.

Your consent is required for most of these disclosures unless disclosure is mandated by law.

7. Cross-Border Transfers

Sometimes, to operate efficiently, your data may be transferred and stored outside India. We ensure that such transfers are lawful and that the receiving party provides a level of protection comparable to Indian law. By using the Platform, you consent to such transfers, provided they are carried out securely and only for legitimate purposes.

8. Data Security

We take your privacy seriously and apply industry-standard security measures such as firewalls, encryption, access controls, and regular security audits. All data is stored on secure servers, and only authorized personnel can access it on a need-to-know basis.

However, no method of transmission over the Internet is entirely foolproof. While we take precautions, you acknowledge that absolute security cannot be guaranteed. If you suspect any unauthorized use of your data or account, you must inform us immediately through our official support channels.

9. Data Retention

We keep your data only for as long as your account is active and for any additional period required to comply with law, resolve disputes, or investigate suspicious activity. Once the retention period is over, we will securely delete or anonymize your data. In some cases, technical backups may preserve limited data beyond deletion, but such data will be placed "beyond use."

10. Your Rights

You have the right to:

  • Know what data we hold about you,
  • Request access or a copy of your data,
  • Ask us to correct inaccurate or outdated information,
  • Withdraw consent for certain types of processing (such as marketing),
  • Request erasure of your data (subject to legal retention requirements),
  • Lodge complaints with our Compliance Officer or relevant regulators.

To exercise these rights, you may contact us via our official support channels. We will respond within a reasonable time and may request additional verification before acting.

11. Cookies and Tracking

KoinBAE uses cookies and similar technologies to personalize your browsing experience, remember preferences, improve site performance, and support security. Some third-party partners (e.g., Google Analytics, Facebook) may also place cookies when you interact with their content on our Platforms. You may block cookies in your browser, but certain features of the Platform may not work properly if you do.

12. Children and Persons with Disabilities

Our services are strictly for users aged 18 years and above. Persons with disabilities who have lawful guardians may use our services only through their guardian, and only after valid consent is provided.

13. Changes to This Policy

We may update this Policy periodically to reflect new laws, technological changes, or business practices. Updated versions will be posted on the Platform with a new "effective date." Continued use of KoinBAE after updates means you agree to the revised Policy.

14. Contact and Grievance Redressal

If you have any concerns or wish to exercise your rights, please reach out to our Grievance Officer / Compliance Officer at:

We are committed to addressing your queries fairly, courteously, and within reasonable timelines. If you are not satisfied with our response, you will be informed of escalation options.